Floribelle M.From the first person to answer the call to the technician that assisted me, the employees at B4 Networks are all patient and quick.
Kyle C."My technician was absolutely fantastic!"
She called me right after I sent my support request email and walked me through my issue with such professionalism and patience. Thank you!
Shelly G."Your response was quick and the service was efficient."
I can't believe how quickly a malicious email can wreak havoc! Your response was quick and the service was efficient. Thanks B4!
Sharon H."Thanks for helping me save so much time, much appreciated!"
My scheduled phone call with B4 Networks was right on time, and the guidance provided was clear and helpful. I am going to put the new tricks I learned to use with two more tasks today! Thanks for helping me save so much time, much appreciated!
Meagan W."The employees at B4 Networks consistently offer kind, prompt and proactive service."
When I alerted the technician I was dealing with that other members of my team were experiencing the same issues, she called them afterwards to resolve the issue.
Joe P."One of the technicians answered my call before 8am while he was driving to work."
This reassured me that someone is aware of my issue and will be working on it so I can start my day! Thanks B4 Networks!
Jennifer L."It’s a pleasure dealing with you guys."
Communication and response times are always great! It’s a pleasure dealing with you guys. Thanks again!
Doug V."All of this makes set up easy and completely painless."
The team at B4 Networks provides professionalism, speed, patience and friendliness. All of this makes set up easy and completely painless. Thank you!
Coralene L."B4 Networks resolved my issue..."
and followed up afterward to provide clarity on something that could have created an additional issue in the future. Their response was quick and the technician was able to solve all my problems in one call!
Alison G."Phenomenal service and turnaround time."
By the time we realized that we needed 8 new email licenses, the team was already on it creating the email addresses and sending over the passwords.
Heather B."I'm very happy as always with your service!"
Oh my goodness!!! One of your technicians was a lifesaver. She immediately popped on my computer remotely and had fixed things within minutes!!! Thank you again, I'm very happy as always with your service!
Bob Robinson Construction"The issue has been successfully resolved!"
Thank you B4 Networks for always providing helpful advice and best practices with a technology that is new to us! We had a difficult issue to pin down but you immediately jumped in to help and provided plenty of follow up support. The issue has been successfully resolved!
Jenny G."One of your technicians did a fantastic job."
It was a really big multi-day job and he remained dedicated and completed everything as quickly as he could and had it all set up to my specifications. Super helpful. I appreciate his support!
Bryan R."One of your technicians was great!"
She was able to diagnose my issue while continuing to provide friendly, fast and efficient service... and most importantly, she got me back up & running. This is the type of client service that I am accustomed to from the B4 service team for sure.
"OMG, the technician I worked with is absolutely delightful."
She very patiently worked through the issue and discovered the problem, then proceeded to come up with a solution. She answered all my questions and she was KIND! That is a core value I appreciate so much and she was able to convey that over the phone. I am ALWAYS delighted interacting with you all. Thank you B4!
Judy T.
“The B4 team are amazing!”
I can't recommend them enough! They are thoughtful and helpful. They are also very personable and very good at going the extra mile when it comes to making sure you are up to date about where everything is in the process. The B4 team are amazing!
Ashly E.
“I am thankful for the B4 team!”
The service technicians at B4 Networks are amazing! One of the techs fixes our printer issues like a boss! He goes the extra mile, calling third parties to ensure we are up and running efficiently. If our issues are not remedied over the phone, he will come to our office. I am thankful for the B4 team!
Yvonne V.
“...the techs at B4 Networks are extremely polite...”
As someone who doesn't speak English very well, I am thankful that the techs at B4 Networks are extremely polite and take the time to listen and understand my questions and concerns.
Marie-Eve L.
“They are ready and eager to assist”
B4 Networks is extremely adaptive to the needs of their clients. Whether you prefer calling the office, emailing, or getting support through the Client Portal, they are ready and eager to assist!
Ronnet M.
“Customer service is top priority there!”
The team at B4 Networks is wonderful! The service technicians are knowledgeable, patient, and timely in their responses. Customer service is a top priority there! I want to take the time to thank service technician Teresa as she was extremely helpful in the setup of my Surface Pro.
Hannah K.
“I am extremely thankful for their services!”
B4 Networks is amazing! They even alerted me of compromised passwords that I wasn’t aware of. I am extremely thankful for their services.
Mitch B.
“24 hour service, attention to detail and follow through...”
B4 has proven to be a terrific IT partner for Frontier Utility Locating Services Inc. When we decided to outsource our IT, B4's services aligned with Frontier's perfectly. 24 hour service, attention to detail and follow through are just some of the things that make this relationship work.
Stuart Z.
“The biggest benefit for us is knowing that when we call, someone will be there to help us”
The biggest benefit for us is knowing that when we call, someone will be there to help us, 24/7. Since working with B4 Networks, we've also come to appreciate the friendly and knowledgeable service provided by their technicians. One of the things that we feel set's B4 Networks apart is their understanding that process / procedure and meticulous documentation is important for corporate standards.
Heather M.
“Since signing on with B4 I have bragged about them…”
When you work with someone long enough, your first perceptions are usually confirmed. B4 is no exception, they have proved themselves trustworthy and honest. In all facets of business, not just network integrity. Since signing on with B4 I have bragged about them to other business owners, great staff and always return my queries- no matter how mundane. Keep it up, always a pleasure to interact with them.
Jan V.
Mechelle A.“I no longer spend sizable portions of my day dealing with issues relating to our computers, phones and internet…”
I have had the pleasure of dealing with B4 Networks for many years. I watched the company grow and grow again. Each time they have managed to put the client first, navigating internal changes without a negative effect on their level of service. As for that level of service, what can I say? They become a business partner, not just an IT service. They take a proactive team approach to managing your full technology systems, taking into consideration both current and future needs. I no longer spend sizable portions of my day dealing with issues relating to our computers, phones and internet; help is always just a phone call or email away. But the true magic is in the people. Every single person I have interacted with is knowledgeable, friendly and eager to be of service. This is a well-managed team of Technology Specialists who quite frankly have made my workdays a little less stressful, possibly a little more boring (in the best possible way) … and for that, I cannot thank them enough!
